Refund policy

For internet orders you are entitled, by law, to a period of 14 consecutive calendar days from receipt of your order, in which to notify Wedale Wool of your intention to return your purchase. Notification to be made in writing by post or email.

You are responsible for the cost of original postage, return postage and in the event of an exchange, additional outgoing postage.  

A refund shall be made within 14 calendar days of receipt of the item. It is your responsibility to send back and obtain proof of postage. In the event of the returned item going missing in transit, you are to pursue your postage provider for compensation as the product is legally yours until a refund is issued.

Items must be returned in original condition, with original packaging. Items not in original condition cannot be resold and will be returned to you. Refund or exchange will not be issued.

Refunds will be issued through the payment gateway used for purchase or by bank transfer.

In the event that you wish to return a faulty or incorrectly sent item please contact Wedale Wool within 14 days of receipt for instructions.

Address: